in saas,
Customer Retention doesn’t just happen.
you need a plan.
Customer success is imperative to your business success.
Keeping your customer the center of your business decisions leads to loyalty, retention, and profitable relationships.
Burn the churn.
It’s not only what we’re talking about…
It’s what we dO!
“Beth is an exemplary customer success leader. She defined touchpoint models for implementation and account management that drove adoption across a highly diverse customer base. Then she built a team with the skill set to effectively deliver the experience she defined.
Her natural empathy for the customer shines through in every interaction and is second to none. Beth's positive energy and ability to execute a well-thought-out plan transformed the way our company engages its customers.”
— Andy P., VP of Customer Success
Consulting Services
Customer Success Strategy definition for startups and established SaaS/subscription companies.
Organizational Change Management
Metrics and Measurement
Customer Engagement Modeling
CS Organizational design and roadmapping
Customer Success Maturity Assessments & Readiness Assessments
“Beth is a great addition to any team and brings a high level of energy and enthusiasm to her work.”
— BRENDA I., APPLICATION DIRECTOR
Customer Success
How To Measure It
How To Implement It
How To Drive It
How To Scale It
Hands-on execution
Process design and implementation for your Customer Success strategy.
· Customer Journey Mapping
· Playbook definition
· Customer Segmentation
· Root Cause Analysis for Churn & Adoption Impediments
“Beth’s ability to understand the ideal customer journey and align it with proper engagement, tools, and processes is outstanding! She provided us a roadmap for our total Customer Experience that scales as our company grows and as our customers mature. ”
— KARIZ M., FOUNDER & CEO
Your customers don’t have to go it alone.
neither do you.
MENTORING
Invest in your career success with personal coaching.
Your personal Customer Success career begins with Mentoring, whether you're a new leader, Customer Success Manager, or looking to break in to the field.
“Beth’s ability to understand the business’ needs and to serve as a mentor and leader to the team proved invaluable in the success of the project.”
— TROY S., VP
Book Beth For A Speaking Engagement
As a knowledgeable and gifted speaker, Beth is available to speak at your next event. A great way to educate and energize your team!