in saas,
Customer Retention doesn’t just happen.

you need a plan.

Customer success is imperative to your business success.

Keeping your customer the center of your business decisions leads to loyalty, retention, and profitable relationships.

Burn the churn.

It’s not only what we’re talking about…

It’s what we dO!

“Beth is an exemplary customer success leader. She defined touchpoint models for implementation and account management that drove adoption across a highly diverse customer base. Then she built a team with the skill set to effectively deliver the experience she defined.

Her natural empathy for the customer shines through in every interaction and is second to none. Beth's positive energy and ability to execute a well-thought-out plan transformed the way our company engages its customers.”

— Andy P., VP of Customer Success

Consulting Services

Customer Success Strategy definition for startups and established SaaS/subscription companies.

  • Organizational Change Management

  • Metrics and Measurement

  • Customer Engagement Modeling

  • CS Organizational design and roadmapping

  • Customer Success Maturity Assessments & Readiness Assessments

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 “Beth is a great addition to any team and brings a high level of energy and enthusiasm to her work.”

— BRENDA I., APPLICATION DIRECTOR

Customer Success

How To Measure It

How To Implement It

How To Drive It

How To Scale It

Hands-on execution

Process design and implementation for your Customer Success strategy.

· Customer Journey Mapping

· Playbook definition

· Customer Segmentation

· Root Cause Analysis for Churn & Adoption Impediments

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 “Beth’s ability to understand the ideal customer journey and align it with proper engagement, tools, and processes is outstanding! She provided us a roadmap for our total Customer Experience that scales as our company grows and as our customers mature. ”

— KARIZ M., FOUNDER & CEO

 Your customers don’t have to go it alone.

neither do you.

MENTORING

Invest in your career success with personal coaching.

Your personal Customer Success career begins with Mentoring, whether you're a new leader, Customer Success Manager, or looking to break in to the field.

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 “Beth’s ability to understand the business’ needs and to serve as a mentor and leader to the team proved invaluable in the success of the project.”

— TROY S., VP

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Book Beth For A Speaking Engagement

As a knowledgeable and gifted speaker, Beth is available to speak at your next event. A great way to educate and energize your team!